SHIPPING POLICY
We deliver all PTCL Landline Call Recorder devices across Pakistan. Our goal is to ship fast, keep the process simple, and ensure safe delivery and installation where needed.
Shipping Timeline
• Standard devices ship within 1 to 2 working days.
• Delivery time is 2 to 5 working days, depending on your city.
• Orders placed after 5 PM are processed the next working day.
Shipping Charges
• Standard delivery charges apply based on your city.
• Final shipping cost is shown at checkout.
Advance Payment Policy
Some devices are expensive or require professional installation. These products need an advance payment before dispatch.
• Advance payment options include bank transfer, credit card, or online payment.
• Your order is confirmed only after advance payment is received.
• You will receive a confirmation message once your payment is verified.
Installation Services
We provide installation services for selected devices that require professional setup.
• Karachi: Installation by our technician is available on request.
• Other major cities: Installation can be arranged depending on technician availability.
• Installation fees apply and will be shared before confirming your order.
Delivery with Installation
If installation is required:
• Our team will contact you to schedule a visit.
• The device will be delivered by the technician or shipped to your address before installation.
• You must ensure someone is available at the location during the appointment.
Failed Delivery
If the delivery attempt fails due to an incorrect address or unavailability, re-delivery charges may apply.
Order Tracking
Once your order is shipped, you will receive a tracking number by Email, SMS or WhatsApp.
Damaged or Missing Items
If your package arrives damaged or incomplete:
• Contact us within 48 hours
• Share photos and your order number
We will replace or resolve the issue promptly.
Contact and Support
For help with your order:
• WhatsApp support : 03000-111864
• Phone number : 03000-111864
• Email: support@recordermax.com
